Zoho Commerce + every order stage, on WhatsApp
Zoho Commerce tracks each order from created to delivered. Ohanvi turns each stage into a WhatsApp message to the customer, so they hear about their order where they already talk to you.
What it connects
- Sales orders created, confirmed, shipped, delivered, cancelled and declined, as triggers for a template message
- Customers, matched to the same contact record as WhatsApp
- Products from your store, for use in messages
What it asks for, and why
- Access approved on Zoho’s own consent screen
- Ohanvi reads orders, customers and products, and registers the webhooks that tell it when an order moves. Your store is detected after you approve — there is no organisation ID to look up.
Setting it up
- In Ohanvi, open Integrations → Store connections and choose Zoho Commerce.
- Zoho asks you to sign in and approve access. Your store is detected automatically.
- Ohanvi registers its webhooks on your store. You can verify or disconnect the store from the same card.
- Choose an approved WhatsApp template for each order stage, and test with one order.
If the connection lapses
If access is revoked in Zoho, order events stop reaching Ohanvi and the automated messages stop. Contacts and history already in Ohanvi stay, and reconnecting resumes from that point.
What it costs
Included on every plan, including Pay as you go. You pay only for the WhatsApp messages it sends, at your plan’s published per-message rate.
Questions this answers
- Does Ohanvi integrate with Zoho Commerce?
- Yes, and it is live today on every plan including Pay as you go — not a roadmap item. Order confirmations, shipping and delivery updates on WhatsApp from your Zoho Commerce store.
- What permissions does the Zoho Commerce integration need?
- Access approved on Zoho’s own consent screen: Ohanvi reads orders, customers and products, and registers the webhooks that tell it when an order moves. Your store is detected after you approve — there is no organisation ID to look up.
- What happens if the Zoho Commerce connection stops working?
- If access is revoked in Zoho, order events stop reaching Ohanvi and the automated messages stop. Contacts and history already in Ohanvi stay, and reconnecting resumes from that point.
- What does the Zoho Commerce integration cost?
- Included on every plan, including Pay as you go. You pay only for the WhatsApp messages it sends, at your plan’s published per-message rate.