How-to · 4 min read · Savina Bansal
WhatsApp alerts for your team, without the noise
Which Team Inbox events ping a teammate, on the bell or their phone, and how mute and quiet hours keep the night shift from buzzing everyone else.
Building the platform this article is about
A shared WhatsApp number has a notification problem. Either nobody is told when a customer writes, or everybody is told about everything, and by the second week the team has muted the app.
Ohanvi’s notification preferences sit between the two. They are in WhatsApp’s Manage settings, and changes save as you make them.
What can ping you
| Alert | When it fires |
|---|---|
| New message | A customer sends you a WhatsApp message |
| Chat needs a human | The bot hands a conversation to your team |
| Chat taken over | A teammate steps into a conversation |
| Missed call | A customer calls on WhatsApp and nobody answers |
| Broadcast finished | A campaign finishes sending to everyone |
| Scheduled send fired | A scheduled broadcast or message starts sending |
Each alert has two switches: In-app (the bell inside Ohanvi) and Push (the mobile app).
A sensible starting set
For people who answer chats: Chat needs a human on both, so a bot hand-over reaches a person fast. New message in-app only, or the phone never stops. Missed call on both.
For the owner or manager: Broadcast finished and Scheduled send fired, so you know a campaign went, and little else.
The workspace default
An admin can set the workspace default: what a teammate gets before they change anything themselves. A new hire starts with the right alerts instead of all of them. Anyone who has made their own choices can go back to the default with “Follow workspace default”.
Mute, and quiet hours
“Mute everything for a while” silences the inbox sound, the bell and your phone for 1 hour, 8 hours, or until 9 AM. Security alerts still reach you. It is the same mute as the one in My Profile, so setting it in one place shows in both.
Quiet hours pause push at night on a schedule you set. The in-app bell keeps collecting, so nothing is missed; it is waiting when you open Ohanvi in the morning.
Keep reading
Questions this answers
- How do I stop WhatsApp inbox notifications at night?
- In Ohanvi, turn on Quiet hours in WhatsApp notification preferences. Push pauses for the hours you choose and the in-app bell keeps collecting, or use “Mute everything for a while” until 9 AM.
- Can I get notified only when the chatbot hands over to a person?
- Yes. Switch on Chat needs a human and turn off New message. Each alert has its own in-app and push switch.
